1. Renewal of Items

We give you the option to renew any of the items at chosen from library or delivered to you which is valid for till the end of the following month. This is applicable only in the case when the item is in stock and is not requested for by any other customer. The request for renewal request should be created at least 4 working days prior to the delivery date.

2. Renewal of membership

To continue your membership with Jiyansh Toy & Book Library, you need to renew your

membership by the end of the term period of your current subscription plan or after availing the total number of circulations as entitled to you based on the current membership plan. The renewal of your plan can be done 7 days before the expiry of the current plan and latest by 2 days after the expiry date of the last plan, without any Late Renewal Fee. In case you fail to renew your subscription within the above

stated period, a Late Renewal Fee of Rs.100/- and an added Rs. 10/- per day per toy will be charged.

3. Delivery and Return of Item

It is our responsibility to provide a delivery and return service as mentioned in the details of the subscription plan. We try our best to provide the delivery and pick-up service within 2-3 working days. But, in case of any delay due to any circumstances beyond our control, Jiyansh Toy & Book Library will not be held liable for any compensation. Jiyansh Toy & Book Library does not provide any guarantee of the delivery and pick-up service, and it is our absolute discretion to be able to change our business policies as and when required, with regard to the delivery and pick-up service without a notice.

4. Late Fees

While there are no payable late fees, we do not have a provision for the customer to decide at their own behest to renew an item without explicit permission from Jiyansh Toy & Book Library. The customer cannot decide for retaining any or all of the items without the permission of Jiyansh Toy & Book Library. In case of such events, the customer will be charged a fine, along with the added cost of the item which you have forcibly retained.

5. Damage or Loss

Jiyansh Toy & Book Library makes sure that each and every toy is checked and inspected thoroughly for any missing or damage damaged part, before it is circulated again. Once the toys have been circulated, it is a responsibility of the customer to ensure that the toy should not be damaged and should be in good condition at the time of return. Jiyansh Toy & Book Library or any of the authorized personnel would be the sole judge to decide if a the particular toy has been damaged during the rent period, before returning it to Jiyansh Toy & Book Library. In case the toy(s) rented by the customer gets lost or damaged before returning, Jiyansh Toy & Book Library reserves the right to deduct an amount equal to the actual cost of the Toy delivered to the customer from the security deposit. The Toy Value is based on the MRP(Maximum Retail Price) at which the toy is currently available in the market.

6 . Refund of Security Deposit

Members must pay a refundable security deposit to Jiyansh Toy & Book Library based upon the chosen rental plan by the customer. Members are not liable to receive any interest on this deposit. This deposit will be refunded after the membership is terminated and the dues (if any) has been deducted by Jiyansh Toy & Book Library.

7. Toy Care Policy:

Parents are strongly encouraged to adhere to the following Toys and Books Care Policies-

• Toys and Books are to be used carefully, under parental guidance & supervision.
• Use the Toys and Books for their intended usage.
• Parents should clean any Toys and Books with visible debris (i.e. food, dirt, etc.) before returning them back to our team. Any loss, damage or injury arising out of use of the Toys and Books will not be the responsibility of Jiyansh Toy & Book Library. Our team will not be liable for any harm, injury, hurt caused to anyone using the Toys and Books.

8. Registration Fee

Every person willing to enroll to become a member of Jiyansh Toy & Book Library has to pay a non-refundable registration fee of Rs. 250.

9. Re-Opening Fee

Every member who is willing to re-open the account will have to pay the registration fee again.

10. Safety and Risk

It is the the customer’s responsibility to examine the toy at the time of delivery and to come to a conclusion that the same can be used by their child safely and without any risk, whatsoever, either to him/her, or anyone else. It is the customer’s responsibility that the toy rented by them is handled by the child under strict supervision of an adult.